Business Unit Manager: Machesney Park, IL
Our client is seeking a highly motivated and customer-focused Business Unit Manager to play a pivotal role in ensuring seamless collaboration between its customers and the shop floor. In this role, you will be responsible for managing customer inquiries, facilitating communication across departments, and driving continuous process improvements to enhance our operational efficiency. Your expertise in manufacturing and engineering processes will be essential in providing accurate quotes, solving technical challenges, and improving customer satisfaction. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a direct impact on both customer success and business operations, this is the perfect opportunity for you!
Key Responsibilities:
Customer & Shop Floor Liaison
- Serve as the primary point of contact between customers and the shop floor, ensuring smooth communication and issue resolution.
- Provide customers and external sales representatives with status updates on jobs and coordinate service calls, warranty claims, and MRB issues.
Quoting & Sales Support
- Prepare accurate and timely quotations for assigned business units.
- Assist sales staff by answering technical questions related to manufacturing and engineering processes.
- Work closely with the marketing and the QROC team to improve inquiry-to-quotation conversion rates.
Process Coordination & Continuous Improvement
- Manage and coordinate the product realization process for products, projects, and process improvements.
- Lead and implement continuous improvement initiatives within the QROC (Quick Response Office Cell).
- Utilize the KATA methodology to drive performance and meet business challenges.
- Review and analyze customer feedback reports, ANDON reports, and compliance with ISO procedures, ensuring corrective actions are implemented.
Manufacturing & Engineering Collaboration
- Work closely with manufacturing and engineering teams to enhance design for manufacturability and improve efficiency.
- Provide support in quoting, engineering, and additional tasks when needed.
Reporting & Strategic Involvement
- Keep leadership, including the Business Development Leader and VP of Business Operations, informed about key orders, quotes, and challenges.
- Attend monthly management meetings and maintain a foundational understanding of business unit financials.
- Adapt to evolving customer needs and company priorities while ensuring alignment with Hennig’s Quality Policy and Objectives.
Skills & Experience:
- Education & Experience: Bachelor’s degree with 4+ years of experience in a related field OR 10+ years of relevant experience if no degree, required
- Technical & Industry Knowledge: Strong understanding of manufacturing & engineering processes AND mechanical aptitude with experience in marketing products to machine tool builders and end users, required
- Software Proficiency: Experience with ERP, CRM, Excel, Word & Windows, required
- Key Attributes: Customer–focused, excellent problem-solving skills, and a continuous improvement mindset, required
What We Offer:
- Comprehensive benefits package including medical, dental, & vision insurance
- Life Insurance
- Short-term/Long-term Disability
- Retirement investment plan w/company match
- PTO
- Paid Holidays
Pay: $70,000 – $90,000/year
Type: Full-time, 1st Shift, On-site
Schedule: Monday – Friday 8:00 a.m. – 5:00 p.m.
If you are a proactive problem-solver with a strong technical background and customer-centric approach, we encourage you to apply now!
Hughes Resources is a full-service human resources agency headquartered in Freeport, IL, and has 11 locations across Illinois, Wisconsin, and Minnesota. We are a growing company that embodies professionalism, pursues excellence, embraces challenges, and has fun! We find valuable placements for employees looking for work and employers looking for staff. Put us to work, finding you work. Visit us online to complete an application today.
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